Deposit Policy
A 30% deposit is required to confirm and hold your booking. You may also choose to pay 50% upfront or 100% in advance. The deposit is paid securely online via Stripe and is calculated automatically based on your selected excursions, transportation, number of guests, and package total.
Any remaining balance is due directly to GVO Tours on the day of service. You may pay the balance in cash (US, CAD, or GBP) or by card.
- Deposits are non-refundable unless GVO Tours cancels the service.
- Your booking is not confirmed until the deposit is received.
- A detailed receipt and confirmation email are sent immediately after payment.
Cancellation & Rescheduling
We understand that travel plans can change. Our policy is designed to be fair to both our guests and our drivers.
- More than 48 hours before pickup: Reschedule free of charge, or cancel with deposit retained as a credit toward a future booking within 12 months.
- 24–48 hours before pickup: Reschedule once free of charge. Cancellations forfeit the deposit.
- Less than 24 hours before pickup: The full estimated balance becomes due. No-shows are charged the full balance.
- Flight delays / emergencies: If your flight is significantly delayed or you face a genuine emergency, contact us on WhatsApp as soon as possible. We will always try to accommodate you.
To cancel or reschedule, message us on WhatsApp with your booking reference.
Frequently Asked Questions
How do I book a transfer or excursion?
The fastest way is through our online booking form. Select your excursions, enter your trip details, and pay the 30% deposit to lock in your date. You can also message us on WhatsApp for a custom quote or itinerary.
What forms of payment do you accept?
We accept major credit cards and Apple Pay for the online deposit. The remaining balance can be paid on tour day in cash (USD, CAD, or GBP) or by card.
Will my driver meet me inside the airport?
Yes. After clearing customs, your driver will be waiting in the official meet-and-greet area holding a sign with your name. We monitor every inbound flight and adjust for delays at no extra charge.
What if my flight is delayed?
No problem and no extra charge. We track flight status in real time and adjust your pickup automatically. If your delay is extreme, message us on WhatsApp and we will reschedule.
Are tours private or shared?
Every transfer and excursion is fully private. You will never share your vehicle or guide with strangers.
Do prices include admission to attractions?
Yes. Excursion packages include both round-trip private transportation and admission tickets unless otherwise noted.
Is the deposit refundable?
Deposits are non-refundable. If you cancel more than 48 hours in advance, your deposit is retained as a credit toward a future booking within 12 months. See our Cancellation & Rescheduling policy above for full details.